Actual meter reading is taken by MGL once in 4 months based on Billing Cycle of the consumer.
In case of non-usage of gas by consumer, the consumer should inform MGL based on which Minimum Charges Bills will be raised on the consumer.
All Bills raised by MGL have to be paid by the consumer on or before the due date.
Once a consumer is disconnected, connection will only be provided at MGL’s discretion only after paying the reconnection charges as applicable from time to time.
Disconnection Policy
On non-payment of 3 bills lock will be applied by appointed agency isolating the supply.
On non-payment of 6 bills complete disconnection will be performed by the Operations & Maintenance team of MGL.
In case of Meter reading not available for 3 consecutive attempts & after providing notice to consumer.
Collections & Reconnection Policy
Customer has to pay the reconnection charges.
If a customer has deferred his reconnection and has paid only Rs. 1600/- earlier shall pay the differential i.e. Rs. 2500/-.
On Payment of Rs. 4400/- a customer shall be eligible for re-connection.
Cheque Dishonoured Procedure Followed by MGL
For every dishonour of cheque Rs. 200/- is charged for Domestic Consumer.
In case of consecutive dishonour of cheques, notices are served on consumers under Section 138.
